Interpersonal communication is the foundation for groups to work together at their best and for individuals to become powerful leaders. Learn to assert and express yourself while building rapport and creating relationships that lead to greater success.
In this engaging class, you’ll be trained to use today’s most advanced tools of communication and learn to:
Conflicts can cause serious and long-term harm to working relationships and to a group’s productivity. This hands-on class teaches you to:
The class includes pre-class interviews to help you identify both obvious conflicts and subtle irritations that undermine collaborative efforts so you can address them in class.
Skills to influence and motivate others are absolutely essential to succeed in today’s business environment. In this class, you’ll access the keys to influencing others by learning to:
Do you sometimes say “Yes” when you want to say “No”? Do your coworkers or direct reports think you are unreasonable or demanding? Would you like to speak up with greater confidence and ease? This class teaches you to be effective in challenging situations:
Discover what fuels your passion and what you need to move forward powerfully and successfully. With self-understanding, authentic communication skills, and gentle yet effective assertiveness skills, doors can open for you!
Build customer loyalty and expand your customer base with outstanding customer service. Even complaints can be turned into opportunities to build relationships. These skills can be applied to both internal and external customer settings.